Zoom into the stratosphere

Hiring for Enterprise CSM and CSM roles

This one was probably seen coming from a mile away, but Zoom is hiring. For those of you that are using other video services, Zoom has created a video communication platform (and sometimes hardware) that is at the forefront of user-experience and reliability. Zoom is currently at the forefront of remote working that has been expedited due to the current pandemic.

*We are customers of Zoom so you may sense bias in our writing*

Let me try to breakdown what Zoom does:

• An easy to use, reliable video communication platform

Reasons why I like Zoom:

• A publicly-traded company so that generally comes with stability and building a long-term vision.

• The Glassdoor page is generally positive; it has a 4.7 overall rating (which is wild for a public company) and Eric Yuan has a 98% approval rating from his peers.

• Eric Yuan, the CEO, was a long-time employee at Webex before leaving to start Zoom; to me, that is a major plus because he clearly saw gaps in the video communication market that he could solve.

• Check out their customer advocacy page, pretty amazing to get these types of companies to publically endorse a product. (This is a great marketing and customer success practice that companies rarely execute)

• This pandemic could lead to major changes in how the working world enables work-from-home. This could be a major tipping point and with that the stock price is up 144% over the last 3 months.

• Remote work has seen a 300% increase in search volume according to Google Trends; expect this to come down a bit but this is certainly a moment for how we work.

• It is not as pertinent now, but I think this gets into the psyche of the business; relatively speaking they raised ‘little’ capital for a unicorn and they did in long-cycles. Another item that screams stability and long-term growth to me.

Go to LinkedIn and be sure to connect with Ashley as she is a big part of customer success operations.

If you are interested in a CSM role with Zoom, check out their job listing here!

—

Thanks again for your continued support of Imperative Jobs and reading this morning. Please send any direct feedback - we’re looking to iterate on this ‘product’ to make it valuable to readers. And please feel free to share with other colleagues in the space.