Good Evening - I realized we haven’t done a good job of introducing ourselves to you. I’m Jeff, a Managing Partner at Customer Imperative (consulting agency for B2B SaaS customer success teams). Our team (Alex, Jay, Willow, Sheryl and more) put out this newsletter 5x per week since COVID started - our goal was to help guide our friends, colleagues and neighbors into open positions. We try to put our own twist - doing research, giving you an insight into how we might evaluate opportunities. We hope you have enjoyed this product - if you ever want to chat, feel free to reach out here. Cheers.
VMWare
VP of Customer Success
Charlotte
VMware is looking to expand on their success with a refreshed focus on customer centricity. They are looking for a VP of Customer Success to lead the team and to play a large role in the newly created Customer Experience team.
What VMware does:
VMware provides cloud computing virtualization software and services.
Their software allows for a completely virtualized set of hardware, which makes all virtual machines portable between computers.
Their cloud management suite helps organizations securely and consistently build apps in any cloud.
We we like VMware right now:
4.2 on Glassdoor and a 96% CEO-approval rating - with 5200 reviews. Not too shabby.
Publicly-traded organization and their stock is rebounding; make sure you go read their available earnings reports
Their products and services have continued to be more and more relevant with the nature of on-the-go and remote working.
They continue to bring on fresh talent and expertise through strategic acquisitions.
Wall Street analysts are very bullish on VMware, putting their money on VMware as being a reliable position as consolidation takes hold.
More about the opportunity:
If you are interested in leading a team on the forefront of the shift towards customer centricity for this industry-great, check out the job listing here!
28,000 person organization - tough to find the right contact on LinkedIn, you’ll have to do some digging
Cisco
CSM
Remote
You all know Cisco-Webex as the near-ubiquitous tool that companies use to collaborate. They are seeing a boom in companies looking for secure means of communicating internally and with customers, and they are expanding their Customer Success team to serve the market.
What Cisco Webex does:
Delivers the Webex functionality you know and trust.
Provides hardware solutions to organizations that integrate seamless with your calendars and Webex meetings.
Uses artificial intelligence to automatically transcribe meetings, take notes, and determine action items coming out of meetings.
Transforms customer care by helping organizations set up contact centers that fit seamless into their current customer service strategy.
What we like about Cisco right now:
Great Place to Work just named Cisco as the #1 World’s Best Workplace.
They have a 4.2 on Glassdoor with 16k reviews!
They are a safe bet for any organization to partner with - they have a history of consistent, secure performance in providing collaboration software.
Publicly traded and they’re up from the 52-week low to star the rebound
More about the opportunity:
Take a look at the job posting here!
Stephani might be a good person to get to know
I’d also research some on Sri
This newsletter is brought to you Customer Imperative, a customer success analytics company.