Salesforce | Infor
Salesforce
RVP Success Management
NY, NJ, CT, Remote
Salesforce needs no introduction. It is the market standard for best-in-breed CRM solutions, and they continue to expand their product offerings to fit neatly into other markets. They are looking for an RVP of Customer Success to own a portfolio of their business
What Salesforce does:
Provides an expansive CRM solution that is the go-to market standard, against which everything else is graded.
Has a complementary suit of customer service, marketing automation, analytics, and application development software that integrates nearly all aspects of their operations with sales.
Publishes approved 3rd party applications in their Appexchange, which allows a customer to put together a solution that fits their exact needs.
Why we like Salesforce right now:
Seeing as they continue to reduce their churn, and that they have over 100,000 customers, they are not going anywhere.
Their open-source system allows enterprises to customize their use of Salesforce, further integrating their tech and services into an organization's operations.
While commoditization is ever increasing in tech, the cost and effort of moving from Salesforce is extraordinarily high given their integration with almost every solution that a customer uses.
They have SIGNIFICANTLY outperformed their industry and the S&P500 since their IPO in 2004.
SF has been on the forefront of customer success for years now, and this is an opportunity to be surrounded by many of the best in the business and to build something incredible. If you are interested, check out their listing here. They are also hiring for CSM positions so check out their careers page as well!
Infor
CSM
Atlanta
Infor has been directing a large proportion of their resources towards specialty and niche markets as they continue to expand their mature ERP, CRM, and SCM businesses. They are currently looking for Customer Success Managers to join their team and become expert advisors for their micro-verticals.
What we think Infor does:
Provides SMB and Enterprise organizations with mature ERP, CRM, and SCM solutions.
Creates tailored solutions for their micro-verticals to allow for quick implementation without the need to create workaround solutions for industry-specific needs.
Their expansive product suite that can be integrated together to occupy an entire company’s tech stack.
Why we like Infor right now:
They have a 3.8 on Glassdoor with over
Koch Industries recently chose to invest more into the company at a valuation of $11 Billion!
They have been investing heavily into customer-facing dashboards with information that is normally only accessible through an interaction with their CSM or support. Not only are CSMs empowered with information quantifying the value of the partnership, the customers are!
Partners with huge, respected companies that you can find on their customers page.
If you are interested in this opportunity, check out the listing here!
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