Persado | Microsoft
Language AI and Modern Workplace
We’ve reached out into our network to identify free resources that are available to this customer success community. See a few below:
Check out our friends over at SuccessHacker offering up free CSM Certification Training to those impacted
We just found this post from Vincent that could be beneficial
Persado
VP of Customer Success
NYC, Chicago, SF
Persado believes that choosing the right words matter for your brand. By breaking down marketing creative into several key elements and then running experiments on thousands of messaging combinations, this AI company is designed to perform extensive research and project analysis on every piece of content you put in front of your current and potential customers.
What we think Persado does:
Persado uses their AI engine to help organizations craft a power message that resonates with their target audiences.
Works with your marketing team to tailor their messages using words and phrases that are tagged and scored based on their ability to drive the sort of action you are looking for.
Their engine continues to learn with more experience, improving and evolving its language knowledgebase.
Why we are interested in Persado right now:
Fast Company named them one of the most innovative companies in AI in 2020.
The logos on their website tell us that the largest companies in America trust them and believe in the value that this sort of technology can bring to their teams.
They are currently the only AI company that is focused exclusively on the Power of Words in Silicon Valley.
Backed by powerhouses Bain Capital and Goldman Sachs, we know they have been receiving all the support necessary to continue innovating and serving Enterprise and mid market customers.
Glassdoor feedback mentions moving parts and several changes, but this is to be expected in an organization still finding its way.
More about the position:
To apply for a leadership position as VP of Customer Success for this innovative company, apply here.
It’d be good to follow their CEO on LinkedIn and potentially connect with Andrew to learn more about the company
Microsoft
CSM
East Coast
Microsoft is continuing to expand their Customer Success team that is focused on helping organizations improve the way that their employees work together. With an emphasis on security and reliability, the Office 365 suite is a familiar and reassuring piece within anyone’s tech stack.
What Microsoft Modern Workplace does:
The Modern Workplace division focuses on helping organizations shift their use of their ubiquitous application suite to web-based, cloud-enabled versions of those same apps.
Allows companies to provide their employees with the best productivity tech available anywhere, bolstering productivity and engagement.
Fosters collaboration and community through their Teams app, which is continually being built to work seamlessly within an organization’s tech stack.
What we like the Modern Workplace division right now:
Modern Workplace focuses on empowering employees to enhance their productivity regardless of where they are working.
Most corporations and employees are already familiar with the Office suite, and all of them will be shifting towards this model with MS if they have not already.
Their security, uptime, and reliability are top-notch in the industry, which makes them a reliable choice when considering the productivity suite for an organization.
With the stability and weight of the larger Microsoft brand behind them, we know that this division is going to be developing need-to-have applications for the foreseeable future.
More about the position:
Microsoft is looking for a CSM with some experience in change management to help companies transform their business applications suite. If you are interested, apply on their careers page here.
Cyril looks to be the GM of Modern Workplace and could be a place to start
Here’s a LinkedIn search of Modern Workplace employees
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