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Leadership: Head of Client Success
Onna centralizes data from your favorite apps to deliver everything in one place.
Here’s what Onna does:
I think they have created integrations with tons of Enterprise cloud-based solutions to help you create a better experience for your employees.
By doing so, they’ve also focused on compliance and GDPR regulations considering all organizations need to think more deeply about this space.
Here’s why we like Onna:
Privacy and data will be a category that grows continuously as more software is created and more data is created as a byproduct. They’re serving a market that has a growing addressable market.
Creating a better “experience” for your employees is a thread that is consistent with startups, so this software is messaging towards employees (while taking care of boring stuff)
They have Dawn Capital as an investor who had successes with Mimecast and FanDuel previously.
This could be a way to get in the door with a growing organization and start to stretch this position
They’re working with impressive logos who could be great references for other enterprise organizations
Here’s more about the job:
Peter Schroeder, Head of Growth, looks to be a good connection to make on LinkedIn
Individual Contributor: Account Managers, CSM, Onboarding
Front is the shared Inbox for teams.
Here’s what Front does:
They’re looking to create a collaborative inbox for teams. Some of the core concepts are to have a shared inbox, assign tasks/owners, comments and mentions can live within a thread and collision detection helps you not send separate replies to a customer.
This is really geared towards customer-facing teams with their main concept looking at customer support organizations, but making their way into sales and customer success teams.
Here’s why we like Front:
Collaboration and Efficiency are two business concepts that will not every go away; the Front app may soon become an essential part to scaling a business
They’ve raised $59MM that closed in January - this will help them stay the path for 2020
Their investors include Sequoia Capital (widely respected in the valley) as well as Ryan Smith (Founder of Qualtrics)
Glassdoor gives them a 5-star rating with 100% approving the CEO and 99% recommending a friend. It is with 93 total reviews - this is unheard of. Speaks to the type of culture they’re building.
Anthony Kennada, CMO, recently came from Gainsight (who we all know has become synonymous with customer success) - we’d like to think that Anthony knows the value of customer success at the Executive level
More about the job:
They have multiple openings for Account Manager, CSM, Onboarding
Be sure to connect with Anthony Kennada on LinkedIn, he’s their CMO
This newsletter is brought to you Customer Imperative, a customer success analytics company.