Imperva
CSM
NYC
Imperva is a company focused on helping organizations protect business-critical data and applications in the cloud, on premise, or in a hybrid environment. Organizations are expecting to see more cloud-based, remote work - even once we are back to business-as-usual, and they are looking to expand their Customer Success team.
What we think Imperva does:
Provide comprehensive data security through an organization’s value-chain without sacrificing the agility needed to make quick data-driven decisions.
Ensures compliance with data regulations and standards, safeguarding organizations’ reputations.
Makes applications and websites always available without compromising the security of business users accessing them.
Delivers analytics reports and dashboards to information security teams.
Why we like Imperva right now:
They boast a 95% client retention rate in a saturated market!
They provide solutions to the majority of top financial houses, which tells they not only provide great service, but their solutions are suitable for strictest requirements.
They continue to invest in Customer Success as a growth strategy, recently appointing a Chief Customer Officer to their executive ranks.
This one was just posted today and there are only a handful of applicants right now. Get your application in with the first few here.
Okta
Sr CSM and VP of Customer Success
NYC and Remote
A near house-hold name at this point for those in the B2B SaaS space, Okta serves as the foundation for connecting people and technology for their customers through their authentication technology. They are looking for a Senior Customer Success Manager to join their ranks in New York (or remote), as well as a VP to leader the CS team.
What Okta does:
Authenticates user identity and seamless permits access to those needing to navigate from one website/application/machine to another.
Layers into an organization's website to provide the same authentication tech for confirming customer identity to improve customer experience.
Provides Professional Services to make custom and complex implementations both easier to manage and quicker to complete.
Ensures security for all access points for an organization’s data, websites, and applications.
Why we like Okta right now:
They have seen explosive growth over the last ten years.
Their clients list in the thousands and have some great marquee brands, which you can check out on their site.
They have a 3.9 overall and a 96% CEO approval on Glassdoor with 350 reviews in the US.
They had the highest scores in Gartner’s Magic Quadrant report for both “Ability to Execute” and “Completeness of Vision”. The chart tells a powerful story.
If you are interested in working with industry-leading organizations as a representative for an industry leading company yourself, check out their job posting here. If you are interested in the VP role, check out the newly posted job here.
This newsletter is brought to you Customer Imperative, a customer success analytics company.