Please take a moment to help us continue creating a valuable newsletter. This survey should take you less than two minutes.
Grand Rounds
VP, Customer Success
East, West, Central
Ground rounds is one of the leader companies in the growing healthcare navigation space. Working with employers and healthcare consultants to provide their employees with tools to optimize the way that they search for and use their healthcare options, they sit in a broader benefits package to improve outcomes for healthcare consumers
What we think Grand Rounds does:
Use data science to help match patients to the best in-network doctors for their needs.
Map out the right healthcare steps for those that need a simple tool to help them stay on track of visits and project the out of pocket costs for consumers.
Reduces the overall employee healthcare usage costs for employers and gives time back to HR departments who are often not trained on healthcare navigation.
Improves employee satisfaction with their employer’s healthcare package.
Why we like Grand Rounds right now:
Healthcare navigation as a whole is a rapidly growing space within the healthcare industry.
They haven’t taken funding for many years and they have not gone public - this might speak to profitability and making consistent returns
As consumers are continually use to shopping experiences based on price and service transparency, Grand Rounds positions itself as the natural offering to align employer healthcare packages with this trend.
Their consumers report an 85% satisfaction, which in healthcare is virtually unheard of.
Their 4.3 overall score and their high CEO approval on Glassdoor rating gives us faith in their leadership and company culture.
Here’s more about the job:
Grand rounds is looking for a VP of Customer Success here.
Ryan Ramsey, Eric Weiner, and Stephanie DeLorm all look like good contacts to know
Docusign
Several CSM Positions
East, Central, Remote
You all know Docusign as the universal eSignature provider, but did you know that they provide a host of other services that are changing the way that governmental organizations, enterprise customers, small business, and independent contractors are managing contracts?
What Docusign does:
eSignature. The gold-standard in electronic contractual transactions.
Contract Lifecycle Management and Document Generation and Negotiation services close the loop and provide consistency, visibility, and traceability into the contracting process.
Power analytics that have historically been absent from the contracting process provide insights into how your contracts structure and workflow are being received by your prospects and clients.
Why we like Docusign right now:
Publicly traded company and their stock price has increased during this time
Their unrivaled market share with eSignature creates a huge opportunity for expansion with their newer product lines.
As the standard for the industry, their products have become need-to-have - a term that is becoming more prevalent in our conversations with business leaders evaluating vendors.
No surprise here, but there were in Gartner’s 2020 Magic Quadrant for contract lifecycle software.
With over 1000 company submissions on Glassdoor, an overall company rating of 4.6 and a CEO approval rating of 98% is amazing!
More about the job:
Docusign is looking for CSMs of all levels across the country. Check out their Job Postings page here!
Lots of people to connect with on LinkedIn if you do a detailed search - I’d target Senior Vice President or Chief Customer Officer and start working down from there
This newsletter is brought to you Customer Imperative, a customer success analytics company.